Terms of Service

Version 1.1

Effective Date: August 17, 2026

SECTION 1

INTRODUCTION AND ACCEPTANCE OF TERMS

1.1 Agreement

Welcome to The Shepherd Network LLC ("Company," "we," "us," or "our").

These Terms of Service ("Terms") govern access to and use of:

• TheShepherdNetwork.org

• The Shepherd Network

• The Fold

• The Well

• The Upper Room

• VerseKey

• Shepherd Apparels

• newsletters

• devotionals

• publications

• media channels

• ecommerce offerings

• subscriptions

• memberships

• future products

future services.

These Terms incorporate by reference:

• Privacy Policy

• Cookie Policy

• Community Rules

• VerseKey Terms

• Shepherd Apparels Terms

• DMCA Policy

• Accessibility Statement

• Security Incident and Data Breach Policy

• Arbitration Procedures Appendix

• Definitions Appendix

future policies.

1.2 Acceptance

By accessing, browsing, visiting, registering, subscribing, purchasing, donating, sponsoring, participating in Communities, using VerseKey, accessing content, or otherwise using the Services, Users agree to be legally bound by these Terms.

If a User does not agree, the User must immediately discontinue use of the Services.

Merely receiving an SMS or providing a mobile number does not by itself constitute consent to recurring SMS messaging. Marketing consent is separate from consent to receive transactional or operational communications where applicable. SMS consent is never bundled with mandatory acceptance of these Terms.

1.3 Electronic Acceptance

Users acknowledge that electronic actions including:

• clicking "Sign Up"

• clicking "Create Account"

• clicking "Register"

• clicking "Join"

• clicking "Subscribe"

• clicking "Purchase"

• clicking "Continue"

• clicking "I Agree"

• checking acknowledgment boxes

• redeeming access codes

• using subscription features

• accessing protected content

constitute legally binding acceptance and electronic signatures to the fullest extent permitted by law.

Such actions shall have the same force and effect as handwritten signatures.

SECTION 2

ACCOUNT REGISTRATION ACKNOWLEDGMENT

By clicking "Sign Up," "Create Account," "Register," "Join," "Subscribe," "Purchase," "Continue," or similar actions, Users represent and warrant that:

• they have read these Terms

• they have read the Privacy Policy

• they have read the Cookie Policy

• they have read applicable policies

• they agree to be legally bound

• they understand subscription terms

• they understand cancellation policies

• they understand refund policies

• they consent to operational communications

they satisfy age requirements.

If a User does not agree, the User must not use the Services.

SECTION 3

ELIGIBILITY AND AGE REQUIREMENTS

3.1 Children Under 13

Children under thirteen (13) years of age are prohibited from:

• creating accounts

• subscribing

• participating in Communities

• accessing VerseKey

• purchasing products

otherwise utilizing restricted Services.

3.2 Minors Ages 13 Through 17

Individuals between thirteen (13) and seventeen (17) years of age may participate only after successful completion of the Company's Dual Authorization Process.

The Company may require:

• SMS verification

• email verification

• authentication procedures

• parental acknowledgements

additional verification measures.

The Company reserves discretion concerning such procedures.

3.3 Adult Users

Users eighteen (18) years of age or older represent that they possess legal authority to enter into binding agreements.

If a User acts for an organization, the User represents that they have authority to bind that organization.

SECTION 4

THE NATURE OF THE SERVICES

The Shepherd Network LLC is a:

An online, faith-based, Christian ministry-oriented media, educational, community, technology, publishing, ecommerce, and digital platform enterprise. Donations to the Company are not tax-deductible.

The Company currently operates primarily through online technologies and does not currently maintain a public physical ministry gathering location.

The Company reserves the right to expand operations in the future.

SECTION 5

ACCOUNTS, CREDENTIALS, AND ACCESS

Users may be required to create accounts and maintain credentials.

Users are responsible for:

• safeguarding credentials

• maintaining account security

• maintaining accurate information

preventing unauthorized access.

The Company may:

• suspend accounts

• restrict accounts

• terminate accounts

• revoke credentials

• invalidate tokens

revoke subscriptions.

Users should notify the Company promptly of suspected unauthorized access.

The Company may suspend access when reasonably necessary to protect users, data, systems, or legal rights.

SECTION 6

SUBSCRIPTIONS, BILLING, AND RENEWALS

Certain Services may require paid subscriptions.

Current subscription structures may include:

Community Memberships

The Fold (Free)

The Well (Paid Tier 1)

The Upper Room (Paid Tier 2)

VerseKey Memberships

The Wanderer (Free)

The Seeker (Paid Tier 1)

The Scholar (Paid Tier 2)

The Company reserves the right to modify subscription structures at any time.

6.1 Auto-Renewal Disclosure

Where recurring billing is utilized, Users authorize recurring charges until cancellation.

Users acknowledge:

• recurring billing

• automatic renewal

• recurring payment authorization

subscription management obligations.

6.2 Monthly Subscription Refund Policy

Monthly subscription payments are non-refundable except where required by applicable law.

Users who cancel may continue access through the remainder of the active billing cycle.

6.3 Annual Subscription Refund Policy

Annual subscription payments are non-refundable except where required by law.

Where legally required, refunds may be prorated based upon the unused portion of the subscription period.

6.4 Donation and Sponsorship Notice

Donations, offerings, gifts, sponsorships, and voluntary support provided to the Company are generally non-refundable except where required by law.

The Company does not represent that such contributions are tax deductible unless expressly stated otherwise.

SECTION 7

THIRD-PARTY PROVIDERS, VENDORS, AND FULFILLMENT

7.1 Third-Party Providers

The Company may utilize independent third-party providers including:

• Printify

• Amazon

• Stripe

• PayPal

• Shopify

• YouTube

• Facebook

• Instagram

• LinkedIn

• TikTok

• HeyGen

• Make

• Dlvr.it

• hosting providers

• analytics providers

• communication providers

future providers.

Users may be subject to separate agreements, terms, conditions, policies, procedures, and practices maintained by such providers.

7.2 Independent Provider Disclaimer

The Company does not own, control, manage, supervise, or assume responsibility for independent third-party providers.

The Company is not liable for:

• provider actions

• provider omissions

• provider failures

• provider interruptions

• provider delays

• provider policy changes

• provider security incidents

provider operational decisions.

Users assume responsibility for reviewing applicable third-party policies.

7.3 Printify Fulfillment

Shepherd Apparels may utilize Printify as a primary print-on-demand fulfillment provider.

The Company makes no guarantee concerning:

• manufacturing timelines

• shipping timelines

• inventory availability

• printing outcomes

provider performance.

7.4 Amazon Fulfillment

Books, devotionals, publications, and future products may be fulfilled through Amazon or affiliated providers.

The Company is not responsible for independent Amazon policies, fulfillment procedures, delivery schedules, or operational decisions.

SECTION 8

PRODUCTS, ORDERS, SHIPPING, AND FULFILLMENT

8.1 Product Availability

Products may be added, modified, suspended, discontinued, or replaced at any time.

The Company does not guarantee continued availability of any product.

8.2 Product Variations

Actual products may differ from displayed images.

Variations may include:

• color differences

• screen-display differences

• material differences

• manufacturing tolerances

• sizing variations

printing variations.

The Company does not guarantee exact visual conformity.

8.3 Shipping Disclaimer

Shipping times are estimates only.

The Company is not responsible for:

• carrier delays

• customs delays

• weather delays

• supply-chain disruptions

third-party fulfillment delays.

8.4 Payment Processing and Card Security

Payments may be processed by independent payment processors.

The Company generally should not store full payment-card numbers or card security codes.

Processor terms may apply.

Prices, taxes, shipping, subscriptions, and refund rights are governed by the applicable checkout disclosures and policies.

SECTION 9

INTELLECTUAL PROPERTY

9.1 Ownership

All rights relating to:

• The Shepherd Network

• The Shepherd Network LLC

• VerseKey

• The Wanderer

• The Seeker

• The Scholar

• The Fold

• The Well

• The Upper Room

• Shepherd Apparels

and associated content remain property of the Company and/or its licensors.

9.2 Protected Materials

Protected materials may include:

• text

• publications

• devotionals

• newsletters

• videos

• software

• databases

• graphics

• logos

• trademarks

• service marks

• educational materials

• game content

future works.

9.3 Reservation of Rights

All rights not expressly granted are reserved.

SECTION 10

USER CONTENT LICENSES

10.1 User Ownership

Users retain ownership of User Content they lawfully submit.

10.2 License Granted To Company

By submitting User Content, Users grant The Shepherd Network LLC and David Craig Cooper a perpetual, irrevocable, worldwide, nonexclusive, transferable, sublicensable, royalty-free license to:

• use

• host

• archive

• store

• reproduce

• publish

• display

• distribute

• transmit

• promote

• reformat

• edit for grammar

• edit for clarity

• edit for formatting

• create archival copies

create backup copies.

This license survives account termination and content removal requests to the fullest extent permitted by law.

10.3 Testimonials

Users who voluntarily submit testimonials grant the Company a perpetual, irrevocable, worldwide, royalty-free right to publish, display, archive, reproduce, distribute, edit, and utilize testimonials in connection with:

• ministry activities

• publications

• devotionals

• newsletters

• educational materials

• marketing materials

future media.

Public-facing testimonials or promotional reuse beyond ordinary service operation should be subject to a separate permission where reasonably appropriate.

10.4 Work Made For Hire

Content specially created for the Company may constitute a work made for hire to the fullest extent permitted by law.

To the extent not considered a work made for hire, all right, title, and interest shall be assigned to the Company unless otherwise agreed in writing.

SECTION 11

AI TECHNOLOGIES, AUTOMATION, AND ANALYTICS

11.1 Use of AI Technologies

The Company may utilize:

• artificial intelligence

• machine learning

• automated moderation

• automated customer support

• automated analytics

• automated recommendations

• content-generation technologies

future technologies.

Certain content, communications, moderation decisions, summaries, analytics, recommendations, educational content, and support functions may be generated, assisted, reviewed, or enhanced through AI Technologies.

11.2 No AI Training Rights

No person or entity may use Company content to:

• train AI systems

• fine-tune AI systems

• benchmark AI systems

• evaluate AI systems

• improve AI systems

• operate AI systems

without prior written authorization.

SECTION 12

ACCEPTABLE USE

Services are licensed for lawful, intended use only. No ownership interest is transferred.

Users shall not:

• violate law

• infringe intellectual property rights

• engage in fraud

• engage in harassment

• distribute malware

• circumvent security controls

• interfere with Services

• scrape content

• harvest data

• engage in unauthorized automation

impersonate others.

The Company reserves discretion regarding interpretation and enforcement.

SECTION 13

INVESTIGATION AND ENFORCEMENT

The Company may investigate suspected:

• fraud

• abuse

• policy violations

• unauthorized access

• intellectual property violations

security incidents.

The Company may rely upon:

• account records

• authentication logs

• transaction records

• moderation records

• communication records

technical records.

SECTION 14

ACCOUNT RESTRICTIONS AND TERMINATION

The Company reserves broad discretion to:

• suspend accounts

• terminate accounts

• revoke access

• revoke subscriptions

• invalidate tokens

• remove content

• remove leaderboard entries

• revoke achievements

restrict participation.

Participation in the Services is a privilege and not a right.

SECTION 15

DISCLAIMER OF WARRANTIES

15.1 AS-IS SERVICES

To the fullest extent permitted by applicable law, the Services are provided:

"AS IS"

"AS AVAILABLE"

"WITH ALL FAULTS"

without warranties of any kind, whether express, implied, statutory, or otherwise.

15.2 DISCLAIMED WARRANTIES

The Company expressly disclaims all warranties including:

• merchantability

• fitness for a particular purpose

• title

• non-infringement

• uninterrupted availability

• accuracy

• reliability

• compatibility

performance expectations.

15.3 TECHNOLOGY DISCLAIMER

The Company does not warrant that:

• Services will always be available

• subscriptions will always remain available

• VerseKey will always function without interruption

• communications will always be delivered

• defects will always be corrected

content will always remain accessible.

SECTION 16

MINISTRY, EDUCATIONAL, AND INFORMATIONAL CONTENT DISCLAIMERS

16.1 Nature of Content

The Services provide:

• ministry-oriented content

• Christian content

• educational content

• devotional content

• commentary

• opinion-based content

• interpretive content

• media content

community content.

Content is provided for informational, educational, ministry-oriented, devotional, and entertainment purposes.

16.2 Personal Faith Viewpoints

The Services may contain:

• biblical interpretations

• theological discussions

• ministry viewpoints

• devotional reflections

• personal faith perspectives

educational commentary.

Such viewpoints may evolve, change, expand, be revised, be clarified, or be withdrawn over time.

No representation is made that viewpoints will remain unchanged.

16.3 User Discretion Required

Users are responsible for exercising:

• independent judgment

• personal discretion

• critical thinking

personal responsibility.

Users should not rely exclusively upon information presented through the Services.

16.4 No Legal Advice

The Services do not provide legal advice.

Nothing contained within the Services creates an attorney-client relationship.

Users should consult qualified legal professionals concerning legal matters.

16.5 No Medical Advice

The Services do not provide medical advice.

Nothing contained within the Services should be interpreted as medical diagnosis, treatment, medical counseling, or medical recommendations.

Users should consult qualified healthcare professionals concerning medical matters.

16.6 No Financial Advice

The Services do not provide financial advice.

Nothing contained within the Services should be interpreted as investment advice, financial planning advice, tax advice, accounting advice, or financial recommendations.

Users should consult qualified financial professionals.

16.7 No Professional Counseling

The Services do not provide:

• psychological counseling

• psychiatric services

• therapy

• crisis intervention

professional counseling services.

Users requiring professional assistance should seek appropriate qualified professionals.

16.8 Sensitive Information Warning

Prayer requests and spiritual content may reveal sensitive information.

Users should submit only information they are comfortable providing under the applicable privacy settings.

SECTION 17

LIMITATION OF LIABILITY

17.1 Maximum Limitation

To the fullest extent permitted by law, neither The Shepherd Network LLC, David Craig Cooper, nor their affiliates, representatives, contractors, volunteers, moderators, service providers, licensors, or successors shall be liable for:

• indirect damages

• incidental damages

• consequential damages

• special damages

• exemplary damages

• punitive damages

• loss of profits

• loss of revenue

• loss of goodwill

• loss of opportunities

• data loss

business interruption.

17.2 Aggregate Liability Cap

To the fullest extent permitted by law, the total aggregate liability of the Company arising from or relating to the Services shall not exceed the greater of:

• the amount paid by the User to the Company during the twelve (12) months preceding the event giving rise to the claim

One Hundred United States Dollars (US $100.00).

Certain jurisdictions may not permit portions of this limitation.

SECTION 18

INDEMNIFICATION

Users agree to defend, indemnify, and hold harmless:

• The Shepherd Network LLC

• David Craig Cooper

• affiliates

• contractors

• moderators

• volunteers

• representatives

• successors

• assigns

from and against claims, liabilities, damages, losses, expenses, costs, and attorneys' fees arising from:

• User conduct

• User Content

• policy violations

• misuse of Services

• legal violations

intellectual property violations.

This provision does not require indemnification for the Company's own conduct where prohibited by law.

SECTION 19

NO FIDUCIARY RELATIONSHIP

Except where expressly required by law, use of the Services does not create:

• fiduciary relationships

• trustee relationships

• agency relationships

• partnerships

• joint ventures

employment relationships.

The Company owes no fiduciary duty to Users absent a separate written agreement.

SECTION 20

NO RELIANCE

Users acknowledge that they are relying upon their own independent judgment when deciding whether to:

• use the Services

• purchase products

• subscribe

• participate in Communities

• participate in VerseKey

• provide donations

provide sponsorships.

Users agree they have not relied upon representations outside the Company's official written policies.

SECTION 21

USER ASSUMPTION OF RISK

Users voluntarily assume risks associated with:

• internet communications

• online communities

• ecommerce transactions

• digital platforms

• user-generated content

• technology usage

• software usage

• AI-assisted systems

• third-party providers

• educational discussions

ministry discussions.

SECTION 22

FORCE MAJEURE

The Company shall not be liable for delays, interruptions, failures, or inability to perform resulting from circumstances beyond reasonable control including:

• natural disasters

• severe weather

• fires

• floods

• pandemics

• labor disputes

• utility failures

• governmental actions

• internet disruptions

• cyberattacks

• provider failures

supply-chain disruptions.

SECTION 23

BETA FEATURES

The Company may offer:

• beta features

• preview features

• pilot programs

• experimental features

early-access features.

Such features may contain:

• defects

• inaccuracies

• interruptions

unexpected behavior.

The Company reserves the right to modify or discontinue beta features at any time.

SECTION 24

FUTURE TECHNOLOGIES

The Company reserves the right to implement:

• artificial intelligence systems

• machine learning systems

• automation systems

• recommendation systems

• communication systems

• analytics systems

future technologies.

The Company is not obligated to maintain any specific technology, feature, platform, or functionality.

SECTION 25

FUTURE PRODUCTS AND SERVICES

The Company reserves the right to:

• create new products

• discontinue products

• create new subscriptions

• discontinue subscriptions

• create new communities

• discontinue communities

• create software

• create publications

• create educational offerings

create ministry initiatives.

Nothing guarantees continuation of any current offering.

SECTION 26

ARBITRATION AND DISPUTE RESOLUTION

All disputes shall be governed by the Arbitration Procedures and Dispute Resolution Appendix incorporated into these Terms by reference.

Users acknowledge that:

• arbitration may be required

• class actions are waived

• jury trial rights are waived

disputes may be resolved individually.

The Arbitration Procedures Appendix controls in the event of any conflict concerning dispute resolution procedures.

Small-claims and other non-waivable rights are preserved.

SECTION 27

GOVERNING LAW

Except where superseded by applicable federal law, the Services and these Terms shall be governed by the laws of the Commonwealth of Kentucky without regard to conflict-of-law principles.

The Federal Arbitration Act shall govern arbitration-related provisions to the fullest extent permitted by law.

SECTION 28

EXPORT CONTROLS AND SANCTIONS

Users represent and warrant that they are not:

• prohibited from using the Services under applicable law

• located in jurisdictions subject to comprehensive sanctions where prohibited by law

utilizing the Services in violation of export-control laws.

The Company reserves the right to restrict access where reasonably necessary to comply with applicable laws and regulations.

SECTION 29

RECORDS, ELECTRONIC EVIDENCE, AND AUDIT RIGHTS

29.1 Company Records

The Company may maintain:

• account records

• subscription records

• payment records

• moderation records

• parental authorization records

• authentication records

• communication records

• security records

transaction records.

29.2 Evidentiary Use

To the fullest extent permitted by law:

• electronic records

• authentication logs

• transaction logs

• communication logs

• moderation logs

• security logs

may be relied upon as evidence in:

• investigations

• arbitration proceedings

• administrative proceedings

• litigation

dispute-resolution processes.

SECTION 30

BUSINESS CONTINUITY, SUCCESSORS, AND ASSIGNMENTS

The Company may:

• merge

• reorganize

• restructure

• assign rights

• transfer assets

• sell assets

• license assets

• create affiliates

• create subsidiaries

create future entities.

These Terms shall inure to the benefit of:

• The Shepherd Network LLC

• David Craig Cooper

• successors

• assigns

• affiliates

representatives.

SECTION 31

ONLINE-ONLY OPERATIONS DISCLOSURE

The Shepherd Network LLC currently operates primarily as an online enterprise.

Services are generally provided through:

• websites

• digital platforms

• online communities

• ecommerce systems

• digital publications

• media channels

• electronic communications

future online technologies.

The Company is under no obligation to establish physical facilities, public gathering locations, or in-person operations.

SECTION 32

ORGANIZATIONAL EVOLUTION

The Company reserves the right to:

• establish affiliates

• establish subsidiaries

• establish nonprofit entities

• establish charitable entities

• establish publishing divisions

• establish software divisions

• establish educational divisions

• establish ministry initiatives

• establish media divisions

establish ecommerce divisions.

Existing agreements may continue following lawful organizational changes.

SECTION 33

THIRD-PARTY LINKS

The Services may contain links to third-party websites, products, services, platforms, applications, and resources.

The Company does not control and is not responsible for:

• third-party content

• third-party policies

• third-party products

• third-party services

• third-party security practices

third-party privacy practices.

Access to third-party resources occurs at the User's own discretion.

SECTION 34

PLATFORM EVOLUTION

The Company reserves broad authority to:

• modify Services

• redesign Services

• rename Services

• discontinue Services

• add features

• remove features

• modify pricing

• modify subscriptions

modify community structures.

No User is guaranteed continuation of any specific feature or offering.

Material changes affecting paid subscriptions will be handled in accordance with applicable subscription and consumer law.

SECTION 35

INTELLECTUAL PROPERTY ENFORCEMENT

The Company reserves all rights relating to:

• copyrights

• trademarks

• service marks

• trade dress

• branding

• publications

• software

• educational materials

• media content

future works.

Failure to immediately enforce rights shall not constitute waiver.

The Company reserves the right to seek:

• injunctive relief

• damages

• arbitration remedies

• litigation remedies

• statutory remedies

equitable remedies.

SECTION 36

RESERVATION OF MAXIMUM LEGAL PROTECTIONS

All provisions of these Terms shall be interpreted to provide the maximum lawful protection available to:

• The Shepherd Network LLC

• David Craig Cooper

• affiliates

• contractors

• volunteers

• moderators

• representatives

• successors

assigns.

Where any provision is deemed overbroad, it shall be interpreted, modified, limited, or enforced to the maximum extent legally permissible rather than invalidated entirely.

SECTION 37

SURVIVAL

The following provisions survive termination of Services, subscriptions, memberships, accounts, or relationships:

• arbitration provisions

• class-action waivers

• jury waivers

• indemnification obligations

• intellectual property rights

• user-content licenses

• privacy obligations

• record-retention provisions

• limitation-of-liability provisions

• payment obligations

• dispute-resolution provisions

• testimonial licenses

enforcement rights.

SECTION 38

SEVERABILITY

If any provision of these Terms is determined invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

To the extent permitted by law, invalid provisions shall be enforced to the maximum extent legally permissible.

SECTION 39

ENTIRE AGREEMENT

These Terms, together with:

• Privacy Policy

• Cookie Policy

• Community Rules

• VerseKey Terms

• Shepherd Apparels Terms

• DMCA Policy

• Accessibility Statement

• Security Incident and Data Breach Policy

• Arbitration Procedures Appendix

• Definitions Appendix

constitute the entire agreement between the Company and Users concerning the Services.

SECTION 40

CHANGES TO THESE TERMS

The Company may revise these Terms at any time.

Material changes will be posted with a revised effective date and, when legally required, additional notice or renewed assent.

Continued use of the Services following implementation of revisions constitutes acceptance of such revisions only to the extent legally permitted.

Changes requiring affirmative consent will not be imposed solely through passive continued use.

SECTION 41

OFFICIAL CONTACT INFORMATION

The Shepherd Network LLC

Lawrenceburg, Kentucky, USA

Official Contact Address:

Support@TheShepherdNetwork.org

ARBITRATION PROCEDURES AND DISPUTE RESOLUTION APPENDIX

IMPORTANT: THIS APPENDIX AFFECTS LEGAL RIGHTS, INCLUDING THE RIGHT TO A JURY TRIAL.

A.1 Important Notice Concerning Legal Rights

PLEASE READ THIS SECTION CAREFULLY. EXCEPT FOR CLAIMS EXPRESSLY EXCLUDED BELOW OR CLAIMS THAT APPLICABLE LAW DOES NOT PERMIT TO BE SUBJECTED TO MANDATORY PREDISPUTE ARBITRATION, A PERSON OR ORGANIZATION THAT AFFIRMATIVELY AGREES TO THIS ARBITRATION AGREEMENT AND THE SHEPHERD NETWORK LLC AGREE TO RESOLVE COVERED DISPUTES THROUGH FINAL AND BINDING INDIVIDUAL ARBITRATION RATHER THAN THROUGH A LAWSUIT BEFORE A JUDGE OR JURY. JUDICIAL REVIEW OF AN ARBITRATION AWARD IS LIMITED BY LAW.

A.2 Separate Affirmative Assent

For an account, paid Service, subscription, organizational Service, ecommerce relationship, or other transaction for which TSN intends this Arbitration Agreement to be binding, TSN should present the arbitration disclosure conspicuously and obtain an affirmative electronic indication of agreement. TSN should not rely solely on an inconspicuous hyperlink, passive browsing, or silence where affirmative assent is reasonably available.

A.3 Electronic Arbitration Choice

Where implemented, the electronic interface may present a substantially similar choice: "I AGREE TO BINDING ARBITRATION" and "I DO NOT AGREE TO BINDING ARBITRATION." For a Service that TSN offers only on contractual terms requiring arbitration, selection of "I DO NOT AGREE" may mean that the person or organization cannot create, purchase, activate, renew, or continue the applicable contractual Service, except where applicable law requires a different result. Public informational content that TSN makes generally available without account formation need not be conditioned upon arbitration assent solely because it is publicly accessible.

A.4 Assent Record

TSN may maintain a record of arbitration assent that includes the user or organizational account identifier, the version of the Arbitration Agreement and Terms presented, the date and time of assent, the affirmative selection made, the Service or transaction involved, and other information reasonably necessary to establish the electronic agreement. Such records are governed by the Privacy Policy.

A.5 Informal Notice of Dispute

Before commencing arbitration, a party should provide the other party a written Notice of Dispute describing the claimant, the material facts, the legal or contractual basis of the dispute if known, the requested relief, and reasonably sufficient contact information. Unless emergency or time-sensitive relief is legally necessary, the parties will allow at least thirty (30) days after receipt of a substantially complete Notice of Dispute for good-faith informal resolution.

A.6 Agreement to Arbitrate

Subject to the exclusions and limitations in this Appendix, the parties agree that covered disputes arising out of or relating to the applicable TSN Terms, Service, account, purchase, subscription, organizational agreement, privacy practice, communication, or transaction will be resolved through final and binding individual arbitration under the Federal Arbitration Act, 9 U.S.C. §§ 1 et seq.

A.7 Arbitration Administrator and Rules

Unless the parties agree otherwise in writing, consumer disputes will be administered by the American Arbitration Association under its then-current Consumer Arbitration Rules and Mediation Procedures when those rules apply. Business-to-business disputes may be administered under the AAA's then-current Commercial Arbitration Rules when appropriate. If the AAA is unavailable or declines administration, the parties will attempt in good faith to select another neutral administrator; if they cannot agree, a court of competent jurisdiction may appoint or select an administrator or arbitrator to the extent permitted by law.

A.8 Arbitration Costs

Consumer fees and costs will be allocated in accordance with the applicable administrator rules and nonwaivable law. TSN will not require an individual consumer to bear arbitration costs that applicable law or the administering organization's consumer rules require the business to pay. Each party ordinarily bears its own attorneys' fees and expenses unless a contract, statute, rule, or arbitration award lawfully provides otherwise.

A.9 Individual Proceedings

Except where prohibited by applicable law, covered disputes will be arbitrated only on an individual basis. Neither party agrees to class arbitration, representative arbitration, consolidated arbitration involving unrelated claimants, or arbitration in a private-attorney-general capacity unless the parties later expressly agree in writing or applicable law requires a different result.

A.10 Sexual Assault and Sexual Harassment Exception

Nothing in this Arbitration Agreement limits rights provided by 9 U.S.C. §§ 401-402. At the election of a person alleging a qualifying sexual-assault dispute or sexual-harassment dispute, a predispute arbitration agreement or predispute joint-action waiver is not valid or enforceable with respect to a case covered by that federal law.

A.11 Small Claims

Either party may pursue an eligible individual dispute in a court of competent small-claims jurisdiction instead of arbitration when the matter qualifies for that court and remains within its lawful jurisdiction. A small-claims matter may not be used to circumvent an otherwise enforceable individual-arbitration requirement by asserting class, representative, or consolidated relief that the small-claims court lacks authority to provide.

A.12 Temporary and Injunctive Relief

Either party may seek temporary, preliminary, or emergency injunctive relief from a court of competent jurisdiction when reasonably necessary to protect intellectual property, confidential information, data security, system integrity, safety, account access, or the status quo pending arbitration, to the extent permitted by applicable law. Seeking such limited relief does not waive arbitration of the underlying covered dispute.

A.13 Claims That Cannot Lawfully Be Arbitrated

A claim or remedy that applicable law makes nonwaivable or legally prohibits from being subjected to mandatory predispute arbitration will not be forced into arbitration to the extent of that prohibition. The remainder of this Arbitration Agreement will continue to apply to the maximum extent legally permitted.

A.14 Arbitrator Authority

Subject to matters that applicable law requires a court to decide, the arbitrator may determine issues concerning the merits of covered claims and may award individual relief available under applicable law and the governing agreement. The arbitrator may not award relief for or against persons who are not parties to the individual arbitration except as applicable law permits.

A.15 Hearing Location and Remote Proceedings

Arbitration may proceed by documents, telephone, videoconference, or in-person hearing as permitted by the applicable administrator rules, the parties' agreement, and applicable law. Where an in-person consumer hearing is required, location will be determined in a manner consistent with applicable law and the administrator's consumer rules so that the forum is not unreasonably burdensome.

A.16 Final Award and Court Enforcement

The arbitrator's award will be final and binding subject to the limited review, confirmation, modification, correction, or vacatur rights provided by applicable arbitration law. A court with jurisdiction may enter judgment on, confirm, enforce, modify, correct, or vacate an award only as permitted by applicable law.

A.17 Governing Arbitration Law

The Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Agreement to the extent applicable. Kentucky substantive law applies to the underlying agreement to the extent a Kentucky choice of law is legally permitted, subject to federal preemption and nonwaivable rights or protections applicable in another jurisdiction. Kentucky's Uniform Electronic Transactions Act, KRS 369.101 through 369.120, recognizes electronic records, signatures, and contracts subject to its terms.

A.18 Severability

If a provision of this Arbitration Agreement is held invalid or unenforceable, the provision will be enforced to the maximum extent permitted and severed where legally appropriate, while the remainder continues in effect. If a class, collective, or representative-action waiver is held unenforceable for a particular claim in a manner that applicable law does not permit severance, the treatment of that claim will be determined under the governing law and administrator rules rather than by expanding the arbitrator's authority beyond what the parties lawfully agreed.

A.19 Survival

To the extent legally permitted, this Arbitration Agreement survives account closure, cancellation, termination of a subscription or Service, completion of a transaction, or termination of the parties' contractual relationship with respect to disputes arising from or relating to the covered relationship.

A.20 No Waiver of Informal Customer Support

Nothing in this Appendix prevents a user from first contacting TSN customer support, requesting a refund or correction, submitting a privacy request, reporting an accessibility barrier, making a good-faith complaint, or seeking ordinary customer assistance. Use of those processes does not by itself commence arbitration or constitute misconduct.

SECTION 42

FINAL ACKNOWLEDGMENT

By accessing or using the Services, Users acknowledge that they:

• have read these Terms

• understand these Terms

• agree to these Terms

• consent to applicable policies

accept responsibility for compliance with applicable policies and laws.

If a User does not agree to these Terms, the User must immediately discontinue use of the Services.

The Shepherd Network LLC Master Legal Manual Version 1.1 | August 17, 2026