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SMS Compliance Manual

The Shepherd Network LLC · Version 2.1 (Production Edition)

Internal compliance reference for ShepherdSync Volunteer Scheduling & Service Notifications

1. Executive Summary

The Shepherd Network LLC operates ShepherdSync, a volunteer scheduling platform. This manual documents the SMS compliance framework implemented for Twilio A2P 10DLC registration and ongoing operational compliance.

2. Program Information

Program Name: ShepherdSync Volunteer Scheduling & Service Notifications

Organization: The Shepherd Network LLC

Purpose: Scheduling requests, assignment confirmations, reminders, registration confirmations, check-in notifications, ministry-related updates, emergency ministry notifications, and volunteer support communications.

3. Consent Principles

  • SMS consent is separate from the Terms of Service.
  • Consent checkbox is unchecked by default.
  • Consent is optional.
  • Volunteers may continue using ShepherdSync without SMS by selecting ‘Skip for now’.
  • SMS begins only after the volunteer checks the box and clicks ‘I Agree’.

4. Production Consent Language

I agree to receive recurring automated SMS messages from The Shepherd Network LLC through the ShepherdSync Volunteer Scheduling & Service Notifications program, sent from (502) 517-7226. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent is optional and is not a condition of account creation, purchase, or volunteer participation.

5. Twilio Campaign Submission

Campaign Description: ShepherdSync Volunteer Scheduling & Service Notifications is a volunteer scheduling and ministry communication program operated by The Shepherd Network LLC. Registered volunteers who provide affirmative SMS consent receive recurring automated SMS messages for scheduling, reminders, confirmations, ministry updates, emergency notifications, and volunteer support. Message frequency varies. Message and data rates may apply.

6. Twilio Sample Messages

  1. Schedule confirmation.
  2. Open volunteer opportunity.
  3. Assignment reminder.
  4. Help/contact message.
  5. Opt-out confirmation.

7. Keywords

Opt-In: START, SUBSCRIBE

Opt-Out: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, OPTOUT

Help: HELP, INFO

8. Automated Responses

Opt-In: You have successfully subscribed to ShepherdSync Volunteer Scheduling & Service Notifications. You'll receive scheduling updates, reminders, check-in notifications, and volunteer communications. Message frequency varies. Msg & data rates may apply. Reply HELP for help or STOP to opt out.

Opt-Out: You have successfully unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe.

Help: ShepherdSync: For assistance visit https://theshepherdnetwork.org/sms-consent or email Support@TheShepherdNetwork.org. Reply STOP to unsubscribe. Msg & data rates may apply.

9. Public Compliance Pages

10. Audit Records

Store: consent status, consent version, timestamp, IP address, member account ID. Maintain version history for future wording changes.

11. Annual Review

Review all legal pages, consent language, Twilio campaign information, keywords, sample messages, and audit logging at least annually or whenever carrier requirements materially change.

Questions about this document? Contact support@theshepherdnetwork.org

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